Auto renew is done as a convenience to you and simply means that you no longer have to keep signing up year after year! Your spot is automatically saved.
Auto Renewal Basics
Your farm share will automatically renew into the next season on January 10, 2020. Your card on file will be charged after a 3 day grace period. All auto renewed shares will default to the payment option you chose last season. For most, this is the 25/25/50 payment plan and your card will be charged the 25% downpayment. You may check your payment settings HERE.
Next Season’s Details
- Summer season starts on May 31, 2020.
- This is a 20 week season.
- Your location, day and time will all remain the same.
- Your new share size will be Medium, $29.50/week
Opt Out Option
Don’t want to participate this season? Simply opt out by January 9th. But please tell us why so we can opt you out of future marketing if you’d like.
To opt out of auto renew:
- Log into your Harvie account here → My Profile → Auto Renew Settings
- Update your auto renew settings
- Send us an email firstname.lastname@example.org
Frequently Asked Questions Prior to Auto Renewal
Q. What if I need to change my location, pick up day, or share size? No problem, let us know and we can make the change for you! Email Harvie Support Here
Q. What if I want to Pay in Full to get the $25 farm credit bonus that Willow Haven is offering? Log into your Harvie account here, click “My Profile”, click “Auto Renew Settings” and then choose “Pay in Full”. Or log in to your account and pay off balance before January 30, 2020.
Q. What if I want to renew for the 2020 season at a later date?
Q. What if I don’t want the next season but want to participate in the future? Just login and click Turn Off Auto Renew in the pink box. When you are ready to join us again, just sign up as you normally would. You’ll still have an account with us!
Q. Why is Willow Haven doing auto renew vs. traditional sign up methods? Auto renew is done as a courtesy to you. Simply “set it and forget it” and continue to get farm-fresh produce from us season to season without missing a delivery. You no longer have to remember to sign up every season. We just take the worry out of it. This also ensures your spot gets saved before sign up opens to the general public! Many of our members value Auto Renewal. Multi-year member Tina shares WHY in this video.
Q. How did I get signed up for auto-renew? This is the default setting for all new memberships upon sign up. You can read the membership agreement, especially terms & conditions #8. You always have the ability to opt out of auto renew and you always receive advances notices about when auto-renew is going to occur.
Q. What if I already signed up for the next season? If you already signed up for the next season you will not be auto renewed again and can disregard this message! THANKS!
After Auto Renew
If you do not opt out prior the the auto renew date of January 10, 2020, you will receive a confirmation email with your 2020 membership details. (There is still a 3 day grace period to cancel before your card is actually charged.)
You will also receive a “Welcome Back” email series that will provide you with reminders about how to use your Harvie account.
Questions or concerns? Just reach out to email@example.com and we’ll be happy to answer your questions!
Reuben and Tessa DeMaster