7686 Herber Rd. New Tripoli 18066 Google Map 610-298-2197
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Frequently Asked Questions

How much will I receive in a share? 

A share consists of 7-9 types of vegetables each week and usually an herb.  For people that eat a lot of vegetables, the share will be enough for 2-3 people.  For families that eat normal to small portions, it will be enough for 4-6 people.  Keep in mind that eating habits vary a lot between people.  If you regularly cook 3-4 meals/week, you should be able to enjoy all of the vegetables in your share.  We encourage you to find ways to eat more vegetables during the summer and if you find that you have extra, share it with your neighbors. 

What is a biweekly share?

You will receive a full box share of 7-9 items every other week, which equals 10 weeks of the season. In other words, you will have two weeks to use your CSA vegetables so use up the more perishable items like greens first and save those which keep longer for your second week. If you run out of veggies in between you can purchase extras when you customize your box or come to the farm on your off week to supplement your share. We will notify you which week your CSA will start.

What vegetables will I receive each week?

Early in the season, you will receive items that thrive in cool weather like peas, lettuce, lots of greens, brocolli, spinach, radishes, and cabbage.  During the middle of the season, your share will have more items such as beans, tomatoes, peppers, zuchinni, melons and more.  Later in the season, you will find more cool season crops: kale, potatoes, lettuce, bok choi, turnips and squash.  I also will be growing some herbs like basil, dill, chives, and cilantro.  A more complete list can be found in the Vegetable Selection

 May I choose the vegetables that I receive?

YES! New for 2017 we have the ability to let you customize your vegetable share each week. Many people have at least one variety of vegetable that they do not like.  We find that often a new recipe will change your opinion and we encourage you to be adventurous and try new things.  That is one of the great benefits of joining a CSA. 

BUT... we find that more people are happy with their CSA shares if they get more of what they DO like and less of what they don't. When you sign up and pay for your share you will have the opportunity to rate the vegetables we grow from 1 - 5.  We will use this information to plan your CSA for the week. Then you will get an email with the opportunity to change items in your box and purchase extras when they are available.  That custom list will be used to pack your box.

What if I still don't like something?

We want you to be 100% satisfied. If any product in your box is not of perfect quality, you will have 24 hours to ask for a credit on that item for a future delivery. You will also have the chance to rate each box so we can get your feedback quickly and improve quality over time. 

How do I use the vegetables that I receive?

We believe you will be most satisfied with your Willow Haven Farm CSA when you can confidently cook and enjoy everything in your box. If this is new to you, you will appreciate our new member education emails. Based on what is in your customized box each week, we will give you cooking education, storage instructions and whatever else you need to be successful with your box.

In addition, you can support the CSA movement by purchasing From Asparagus to Zucchini, a cookbook produced by the Madison Area Community Supported Agriculture Coalition.

What if I miss a week?

We know that people travel for vacations, work and many other reasons, or something might come up and you just can't handle a box of veggies that week.  No Problem!  You may opt out of a box 3 times per calendar year and you will not be charged for that week’s box. The pre-paid portion of the box will be applied as a credit to your account to purchase extras through the end of the season. Alternatively to getting a credit, you have the option of assigning a friend to pick up the share.

What is Harvie?

This season, we are using a new platform called “Harvie” to manage our relationship with you. Harvie is a farm business platform for farms to market, sell, and fulfill customized produce boxes to local customers with the goal of excellent member experience leading to long term member relationships and improved farm profitability. The goal of this platform is to better serve your needs as a customer, reduce food waste, increase member satisfaction, and help you cook what we deliver to you. It’s all about making your experience better because we want to keep you around for the long term!

We will still deliver a weekly box of produce from our farm delivered directly to you, but with Harvie we will be able to give more of what you want and less of what you don’t.

How does the sign up process work?

  1. Sign up for our farm membership program as you normally do through the Harvie Sign Up link. We will provide this to you when we are ready to take memberships.

  2. Once you have chosen your size of box, picked a pickup location, and paid for your box we will present you with a list of all of the crops that we grow and ask for you to tell us which crops you want in your box and which crops you don’t (by rating each crop 1-5). These are your crop preferences and can edited at any time if your preferences change.

  3. Approximately 24-48 hours before each week’s delivery, we will provide an estimate to Harvie about what will be coming out of the field that week.

  4. Based on your crop preferences, Harvie will send you an email telling you what will be in your box. At this point, you can make adjustments to your box and purchase weekly add-ons, if you like.

  5. We will harvest for your produce box and Harvie will give us details on exactly what should go in your customized box.

  6. As the box is delivered to your pickup location, we will send you a text message notification letting you know that you box is ready for pick-up.

  7. If any product in your box is not of perfect quality, you will have 24 hours to ask for a credit on that item for a future delivery.

  8. You will also have the chance to rate each box so we can get your feedback quickly and improve quality over time.

Is your farm part of the Community Supported Agriculture movement? 

Yes.   Willow Haven Farm wants to be your supplier for fresh, local vegetables.  We want you to know where your food is grown and how it is produced.  Visits are welcome throughout the year.  We hope that you will consider the benefits of supporting small food producers in your area.  Our product is different from a supermarket because you are able to meet the farmer and enjoy the farm as well as the food.  

What is Community Supported Agriculture?

Community Supported Agriculture (CSA) offers community members the opportunity to support local farmers by purchasing shares in the farming enterprise.  This exchange enables consumers to know how and where their food is being produced and provides farmers capital necessary for production.  CSA participants support local food production by sharing both the bounty and the risks inherent in farming.  

     Click here to read more about the CSA movement.


 

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Willow Haven Farm, 7686 Herber Rd., New Tripoli, PA 18066

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